Worst Customer Service.

If you're living in the US, there's a good chance you're using a phone on one of the four major carriers: Verizon, AT&T, T-Mobile, and Sprint. And phones today are built to work in more places with more network bands so it will be an even easier transition. Two-year contracts and employer-mandated phones can give the appearance of loyalty (retention) while unhappy customers are just waiting for the first chance to bolt.

Wilson Electronics has been the market leader for years, providing cellular solutions for hundreds of thousands of poor signal Sprint customers. And Samsung's Instinct phone, which Sprint began offering this month for $129, is selling out at Sprint stores, according to Mr. Hesse.

I added a line and signed a new 2 year agreement for a free iPhone 4s. Every time I switch to a so-called lower plan like the family share plan which is suppose to be 100 per month plus all my fees ins and other the bill, was said to be no more than165.

Interesting to read your closing statement, in my case I have had nothing but excellent customer service from Verizon Wireless, however, Verizon has been exactly the opposite, so much so that I had to file a couple of complaints with the NJ Dept. Time that I could have spent with family or friends was consumed by having to deal with Sprint customer service”.

T-Mobile 's overall performance is ranked behind Sprint, but only by a hair (RootMetrics rates Sprint at 87.8 and T-Mobile at 86.8). Also, T-Mobile has the same data cap as Sprint with both slowing speeds when you reach 50 GB. With both carriers being pretty similar it really boils cellphone down to what additional features you want.

What's surprising is that these low numbers come at a time when the phone company has been bending over backwards to improve their customer service. I still pay $100.00 a month for the service that is not being provided to me. After 9 months a technician finally calls me and informs me of speed test.

Back then, I had service in places people wished they did and all calls were clear and no dropping. Sprint clearly identified customers who had complaints that were excessive and said Thanks, but no thanks.” This prioritized their other customers, while establishing a minimum customer service level for their organization.

He stated he needed to speak to his manager, "why wouldn't the manager come out to speak to me." they said you need to pay the $800.00 I told them I do not have $800.00 I want the phone turn back on and keep my account open with the I phone 8 with my monthly payments, he told me again pay the $800.

In July 2018 I upgraded 4 phones and at that time was offered a promotion plan. The second week we were there, we got Sprint to donate about ten phones for use in the shelters. I expect that means the company plans to have the 2.5GHz and 600MHz spectrum it would hold should the merger be finalized deployed by then and T-Mobile customers would also be on what's essentially a new network.

That's part of why these companies put in the extra effort to help their customers, and it's great to hear that Sprint did for Kira. If you were around for either event and your phone company got bought out by a larger one, you know there weren't any changes that required a new phone for quite some time.

If the deal closes, T-Mobile will get a company that is poorly managed and is known for poor service. Unfortunately, 2.5GHz (Band 41) is not supported by weBoost boosters at this time, while the other two bands and the rest of Sprint's 3G & 4G LTE are supported.